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Questions for the editorial team
When a bonus offer no longer matches what the casino advertises, when a game’s rules seem inconsistent, or when the site’s own pages contradict each other, the editorial team can look into it. Matters of fact about the casino’s promotions, game library, or published terms fall within our remit, and we will verify what we can against the operator’s own disclosures.
Corrections are handled the same way. If you spot an outdated payout percentage, a retired game still listed, or a policy that has changed since our last check, send the details along with the page where the information appears. We review such reports against current public records and update the relevant text as needed.
Issues with your account
Login failures, verification requests, deposit delays, withdrawal refusals, and bonus disputes all involve your player account and the operator’s internal records. The editorial team cannot access those records, and we cannot act on your behalf. Such matters must go directly to the casino’s own support channels, where staff can view your account history and payment details.
Routing these questions to the operator is not a dodge. Only the casino can confirm your identity, trace a transaction, or adjust a balance, and only its support team has the authority to change anything on your account. If you believe the operator has handled your case unfairly, keep your correspondence and transaction records, and contact the relevant dispute-resolution service for the jurisdiction where the casino holds its licence.
What we do not cover
Questions about responsible gambling tools, self-exclusion, deposit limits, or time-out periods also belong with the operator. The casino controls those settings and must apply them on request. If you need help with problem gambling, contact a recognised support organisation in your province rather than the editorial team.
We also cannot give personal advice about which games to play, how much to wager, or whether a particular bonus suits your situation. Those decisions depend on your own bankroll and preferences, and no third party can make them responsibly for you.
Turnaround for editorial replies depends on the volume of incoming mail, but we aim to acknowledge each message and respond without undue delay. Reports of outdated information receive priority over general questions, since keeping the site accurate serves every reader.